• C- 604, The iThum Tower, Plot No A-40 Sec-62 Noida Uttar Pradesh-201301 (India)

Refund & Cancellation Policy

Refund & Cancellation Policy - SikanderPe

Our Refund & Cancellation Policy

At SikanderPe, we aim to provide smooth, secure, and reliable services including AEPS, CMS, Micro ATM, Utility Bill Payments, and Insurance. Since most of our services involve real-time digital transactions, refunds and cancellations are subject to strict guidelines to ensure transparency, security, and compliance with financial regulations. Please read the policy carefully before availing our services.

1. Transaction Success & Failure
  • All transactions once successfully completed are final and cannot be canceled.
  • In case of a failed transaction where the amount is deducted but service not delivered, the refund will be initiated after verification with banking partners.
  • Refunds may take 5–7 working days depending on your bank or payment provider.
2. Service Cancellation
  • As our services are instant and digital in nature, cancellation is generally not possible once initiated.
  • Requests for cancellation will only be considered if the transaction is still pending in our system.
3. Refund Eligibility Refunds will only be processed in the following cases:
  • Amount debited but service not delivered.
  • Duplicate transaction due to system error.
  • Technical failure confirmed by our banking/payment partners.
4. Non-Refundable Transactions
  • Successful AEPS withdrawals, CMS deposits, Micro ATM cash transactions, and utility bill payments are strictly non-refundable.
  • Insurance premiums once paid cannot be refunded as per IRDAI guidelines.
5. Refund Process
  • Customers must raise a complaint through our support team with transaction details.
  • Verification will be done in coordination with banks or service providers.
  • If approved, refunds will be credited back to the original payment source only.
6. Contact for Refunds For refund or cancellation-related queries, please contact our support team:

Email: info@sikanderpe.com
Phone 1: +91-9873858888 (Customer Care Helpline)
Phone 2: +91-8193000115 (Urgent Support Line)
Address: [Your Company Address]

Our team will investigate your request and provide a resolution within 7–10 business days.
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